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Frequently Asked Questions

   Visa® Gift Card | Frequently Asked Questions | Terms and Conditions

Why should I register my TD Banknorth Visa® Gift Card?

You should register your gift card so that TD Banknorth will have your card number on record. In the event the card is stolen, we may be able to cancel the card quickly. Also, if you wish to dispute a transaction, having the card number on record may increase your chances of recovering disputed transactions. You, or the person to whom you give the card, must register it by logging on to https://www.onlinecardaccess.com/tdbgift.

Where can I use my TD Banknorth Visa Gift Card?

Your card can be used at merchants for purchases anywhere that Visa debit cards are accepted.

Can the TD Banknorth Visa Gift Card be used at more than one merchant?

Yes, as long as there is a dollar balance remaining, the TD Banknorth Visa Gift Card can continue to be used for purchases at any merchant that accepts Visa debit cards.

Does the TD Banknorth Visa Gift Card work at gas stations?

Yes, the card works at gas stations but does not work at the pump. To use the card, simply see the gas attendant to complete the purchase. Please note the gas station, like any merchant, must accept Visa debit cards for the TD Banknorth Visa Gift Card to be accessible.

Can my TD Banknorth Visa Gift Card be used for online purchases?

Yes, as long as you have registered your card.

What is the monthly administration fee?

After six months, an administration fee will be deducted from your card balance. Please note that depending on how much money you have on the card, the monthly fee may reduce the card balance to zero prior to the expiration date on the card.

What happens when the money is gone?

The TD Banknorth Visa Gift Card will no longer work. It can be destroyed.

Can money be added to the TD Banknorth Visa Gift Card?

No, the card is non-reloadable and has a one-time value. Once the dollar value is used, the card has no value and must be destroyed.

Does the TD Banknorth Visa Gift Card expire?

No. Cards have a three-year "good thru" date which is embossed on the front of the card. If the card passes the "good thru" date, and a balance remains on the card, customers can go into a TD Banknorth branch to obtain a new card. There is no fee to replace a card that has passed the "good thru" date.

What if the merchandise or service costs more than the value of my TD Banknorth Visa Gift Card?

When you present the TD Banknorth Visa Gift Card as payment, simply inform the cashier of the remaining balance on the card. Then, the remaining purchase amount can be supplemented with cash or another means of payment.

How can I check the available balance on my card?

You can check your available balance by:
  • Logging onto https://www.onlinecardaccess.com/tdbgift
  • Calling the toll-free number on the back of your gift card (800-884-4593) anytime, 24/7.

What if there is a dispute over a purchase made with the TD Banknorth Visa Gift Card?

The TD Banknorth Visa Gift Card holder should contact the merchant directly to settle the transaction in question.

What if there is an error on a transaction made with my TD Banknorth Visa Gift Card?

If there is an error involving a transaction made with your TD Banknorth Visa Gift Card, or a purchase that was not authorized, the customer should contact the closest TD Banknorth branch or contact TD Banknorth Card Services at 800-884-4593.

How can the cash be retrieved from the card?

If you still want cash, contact the closest TD Banknorth branch to request a check for the value remaining on the card. A fee will apply.

You may also perform a cash advance anywhere a Visa Cash advance is offered. A $5.00 fee is electronically deducted from your balance at the time of the transaction. For example:

A customer has a $50 gift card. She has spent $18, and would like the remainder in cash. After the deduction of the $5.00 fee, the remaining cash is $27.00.

What should I do if my card is lost or stolen?

Your gift card is the same as cash and it is like losing cash if it is lost or stolen. The best way to keep your possible losses down is to call us at 800-884-4593 immediately. For a stolen card that has been previously registered, a replacement card may be issued for the value remaining on the card at the time it is reported stolen. Lost cards will not be replaced.

Contact Us
To learn more, call Customer eCare or send us an e-mail.

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